Buffalowildwings Reviews [Apr,2026]: Is It Good for Small Businesses?

Many reviewers complain about the poor quality of the food, particularly the wings. Common issues include overcooked, dry, and hard-to-chew wings, as well as cold fries and incorrectly prepared items. Some reviewers also mention issues with the taste and seasoning of the food, such as wings being too salty or lacking flavor. "The wings were so overdone and dry we couldn't even eat them."

A significant number of reviewers report negative experiences with customer service. Complaints include rude or inattentive servers, long wait times for service and food, and difficulty resolving issues with management. Some reviewers also mention being ignored or disrespected by staff. "This was the most unprofessional Service Ived had in a reastraunt."

Several reviewers report receiving incorrect orders, with missing items or incorrect wing flavors. This issue is particularly prevalent with carryout and delivery orders. Some reviewers also mention difficulties in getting the errors corrected. "Yesterday I ordered a 20-piece bundle of wings...they had included no sauces that were requested."

Many reviewers express dissatisfaction with the management's handling of issues. Complaints include unresponsive managers, lack of resolution to problems, and rude or dismissive behavior. Some reviewers also mention witnessing unprofessional conduct by managers towards employees. "The manager said he wouldn't do anything to fix it since I DoorDash them but if I had dined in at the restaurant then he would."

Several reviewers mention experiencing long wait times for tables, service, and food. This is often cited as a contributing factor to an overall negative dining experience. "Took 20 minutes for Jaylin to take our drink orders."